Questions in Repair FAQs

Can you guarantee you can fix my laptop?
Can I get a repair quote before sending or bringing in my laptop?
What is your typical turn-around time?
What kind of repairs can you perform?
What kind of laptops do you repair?
What other services do you do?

Can you guarantee you can fix my laptop?

We do repair 95% or more of the laptops we attempt. However, there are some laptops where we must replace a major component rather than repair the part due to part availability or because of extensive damage to the unit causing the price to climb beyond a reasonable repair cost. Here, we recommend the laptop be replaced rather then repaired.

Can I get a repair quote before sending or bringing in my laptop?

This is a question we are asked almost daily. Because we don’t know what is happening inside of your laptop without taking it apart it is difficult for us to give you a firm repair quote. A blank screen, for example, can be caused by a bad bulb. It can also be caused by a bad inverter, LCD cable for, in some instances, a faulty motherboard. We do our best in giving estimates by email or by phone, but these are just that - estimates based on an average price of what it takes to repair a particular problem for a particular laptop model as described to us.

What is your typical turn-around time?

We try to post our diagnostic report via our repair status page and by email within 3-4 after receiving your laptop. Once a repair is authorized we see a typical 1-2 day completion and testing time on a repair. If a part is required which is not in our vast in-house stock of parts, up to 7 days can be added to the repair time as we need to order the needed part(s).

What kind of repairs can you perform?

Since we are able to perform board level repair on some laptops, there is not many problems we cannot handle. Of course, some systems require parts which are not available anymore or components such as surface mounted chips which may not be replaceable. Some common problems we encounter and repair each day are dark or white displays, systems that don’t power on or turn on then immediately off, cannot charge batteries or similar problems. We also perform more basic repairs such as display or keyboard replacements, for example.

What kind of laptops do you repair?

We repair all makes and models of laptops and notebooks. Major brands such as Sony, Toshiba, IBM, Dell, etc. to lesser known brands such as Alienware, Northstar, ECS, Hyperdata, etc.

What other services do you do?

We Repair... Computers, Laptops, Printers, Faxes, DLPs, LCDs, Plasmas, Projectors, Scanners, Circuit Boards, Process Controls, Drives, Encoders, PLCs, Hydraulics, Motors, Monitors, Panel Meters, Gauges, Pneumatics, Power Supplies, Pressure Controls, Recorders, Relays, Safety Controls, Sensors, Servos, Temperature Controls, Test Equipment, Timers/Counters, and much more.